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Switching From PC to Mac: The Adobe Cross-Platform Upgrade

by Grant Friedman

on January 12, 2010

in Articles

So you have finally decided to make the switch from PC to Mac. Congratulations! Changing platforms is quite a big decision and there are a lot of things to consider. Is it worth the price? Will you be able to figure out how to use it? Will you be able to learn all the new keyboard shortcuts? What should you do about all your old PC fonts? I know that when I made the switch I had a thousand questions running through my head. Ultimately, I decided that moving to a Mac would be an opportunity to get a fresh start on a new machine but the biggest question for me was how to upgrade my Windows version of Adobe to a Mac version.

I took my sweet time trying to figure out whether or not I wanted to switch from PC to Mac and during that time I was able to do quite a bit of research on whether or not it was possible to transfer my Windows license to Mac. To be honest, I didn’t find a whole lot of information regarding this topic except for 1 inaccurate blog post on Adobe’s website that claimed that a transfer would be free – which was not the case.

Leading up to this I called Adobe to confirm some of this information. What I learned was this: I COULD NOT transfer my Windows version of CS3 to Mac CS3 but I COULD transfer my CS3 license to a CS4 license. All I would have to do is sign a document stating that I would destroy my Windows copy and never use it again, send that document to the people at Adobe, and pay them the regular upgrade price of $599. Seems easy right? Well, it was, sort of.

Once you’ve come to the realization that you are going to have to pay a lot of money to do this, your first step should be to call Adobe Sales and ask them to process your order. If you’re in the US or Canada call:

1-800-585-0774
Monday-Friday
from 5:00am to 7:00pm
Pacific Time.

Once you’ve got them on the phone. Tell them what you want to do. They will want your serial number. If you registered it, they should have it on file. Once that is done they will ask for your credit card number to place the order. Then, they will place your order on hold until you have submitted their LOD Form. To do that you will have to print it, sign it, scan it, and then email it to them by logging onto their site. At that point they will be able to process your order but in order for that to happen it will have to be approved by some one in customer service.

I don’t like to wait, so after I submitted my form, I called them to see if it was received.  They said that it was but the sales office could no longer help me so they transferred me to customer service (make sure you get the number) then you will have to speak to some one from there. They will tell you that a Senior Customer Service agent will need to approve the request and that it will take a few days to do. Don’t take their word for it. Do your best to push the order along. Remember, you’re paying them $599. They should be in a hurry to do this.

Eventually my order went through. I received an email telling me my order had been processed and another email telling me that my order had been shipped. Once that happened, I received my copy within 2 days. To make your version of Adobe CS4 for Mac work they will send you a full-version of the software, not an upgrade. That is why they make you jump through so many hoops.

In all, I was pretty happy with the process. It did take a while to make the calls and fill out the forms but it was worth the $1200 I saved by upgrading instead of buying a new copy. Anyhow, I hope this article has helped put any of you potential Mac users at ease. Good luck and have fun with your new computer and software!

About Grant Friedman

Grant Friedman is a graphic design, blogger, and author. In addition to being the founder of this website, Grant is also the editor of Psdtuts, one of the world's most popular tutorial websites.